Center Associate/ Digital Print Specialist - The UPS Store 5918 - Lewisburg, PA POSITION DETAIL
 
GENERAL INFORMATION  
Title Center Associate/ Digital Print Specialist - The UPS Store 5918 - Lewisburg, PA
Location
LewisburgPA  17837
Company Name The UPS Store 5918
Compensation Range 
Depends upon skills and experience
Employment Type Part-time
Posted Date January 25, 2018
Work Location
Lewisburg,PA,17837

 
COMPANY DESCRIPTION
THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
 
JOB DESCRIPTION
The   Center Associate/ Digital Print Specialist delivers world-class customer service to our retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises customers about products, services, and best-value options based on best-practices knowledge related to our industry. The ideal job candidate has previous customer service experience, a working knowledge of the latest Microsoft Office and Adobe Creative software, excellent computer/internet skills, excellent written and verbal skills, a high school diploma/GED, the physical ability to perform this job, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner. The Associate must be able to work a flexible schedule of 15 to 30 hours per week, which includes 3-4 Saturdays per month.
  
The major duties and responsibilities of this position are (scroll down inside this text box): 
 -- Understands and fulfills the needs of walk-in customers and telephone/email inquiries
 -- Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
 -- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
 -- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
 -- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
 -- Manages the logistics of small to medium projects, follows-through to completion, and updates all parties as needed
 -- Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac & PC 
 -- Operates all equipment, software, and devices in an expert fashion and is willing to teach others 
 -- Prioritizes and optimizes the work load to streamline the production flow
 -- Frequently multi-tasks while maintaining extreme attention to detail and high quality control
 -- Maintains a clean, organized, and safe working environment
 -- Opens and/or closes the store and performs end-of-day accounting, etc.
 -- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services








 
 
REQUIREMENTS
  Some lifting required
  One year of customer service experience required (more preferred)
  Knowledge and application of printing concepts
  High school diploma required
  Good communication and people skills
  Highly organized and detailed
  Good project and time management skills
  Able to work and complete tasks independently in a quick turn environment
  Able to work collaboratively
  High Energy Level
  Prompt, reliable, and responsible
  Minimum 1 to 2 years of experience or a two-year degree in graphic design or related field preferred
  Experience in Retail preferred
  Strong computer skills, including Microsoft Office and Adobe Suites
 
POSITION INCENTIVES
  Bonus Opportunity
  Raise for any who are/become a notary option.
  Closed on major holidays and Sundays
  Provided Uniforms
  The UPS Store is a Francise locally owned and operated not employees of United Parcel Service
 
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